TROSTEN DMS 011

At Trosten Shoes, customer satisfaction matters to us. To maintain quality control and fairness, we follow a structured exchange-first policy.

✔ Exchange Eligibility

First exchange is allowed within 7 days of delivery Product must be unused, unworn, and in original condition Original shoe box and tags must be intact Exchange is subject to size and stock availability

🚚 🔁 Exchange & Refund Policy (Please Read Carefully)

At Trosten Shoes, customer satisfaction matters to us. To maintain quality control and fairness, we follow a structured exchange-first policy.

✔ Exchange Eligibility

First exchange is allowed within 7 days of delivery Product must be unused, unworn, and in original condition Original shoe box and tags must be intact Exchange is subject to size and stock availability

🚚 Shipping Policy

First delivery is FREE (we cover initial shipping) All Orders Are Shipped at Cash On Delivery After Delivery of Order Customer can contact us for Exchange with in 7 days After Receiving the Order.

💰 Refund Policy (After One Exchange)

Refund is only applicable AFTER one exchange attempt Refund requests must be made within 3 days after receiving the exchanged product Refunds are processed after quality inspection On Issuance of Refund Customer is Only Entitled for Amount After deduction of Shipping Charges. Once the refund is Approved Customer will be Able to get it with 3 Business Days.

📏 Size Responsibility

Customers are requested to carefully confirm their Size Before Ordering Please refer to our size guide or contact us on WhatsApp for assistance Wrong size selection by customer is not considered a defect

📦 Exchange / Refund Process

Contact us on WhatsApp within 7 Days After delivery of the Parcel. Share order number and issue details Our team will guide you step‑by‑step Item will be inspected upon arrival before approval