Exchange & Refund Policy

At Trosten Shoes, customer satisfaction matters to us. To maintain quality control and fairness, we follow a structured exchange-first policy.

 

✔ Exchange Eligibility

• First exchange is allowed within 7 days of delivery

• Product must be unused, unworn, and in original condition

• Original shoe box and tags must be intact

• Exchange is subject to size and stock availability

 

🚚 🔁 Exchange & Refund Policy (Please Read Carefully)

At Trosten Shoes, customer satisfaction matters to us. To maintain quality control and fairness, we follow a structured exchange-first policy.

 

✔ Exchange Eligibility

• First exchange is allowed within 7 days of delivery

• Product must be unused, unworn, and in original condition

• Original shoe box and tags must be intact

• Exchange is subject to size and stock availability

🚚 Shipping Policy

• First delivery is FREE (we cover initial shipping)

• All Orders Are Shipped at Cash On Delivery 

• After Delivery of Order Customer can contact us for Exchange with in 7 days After Receiving the Order.

💰 Refund Policy (After One Exchange)

• Refund is only applicable AFTER one exchange attempt

• Refund requests must be made within 3 days after receiving the exchanged product

• Refunds are processed after quality inspection

• On Issuance of Refund Customer is Only Entitled for Amount After deduction of Shipping Charges. 

• Once the refund is Approved Customer will be Able to get it with 3 Business Days. 

📏 Size Responsibility

• Customers are requested to carefully confirm their Size Before Ordering

• Please refer to our size guide or contact us on WhatsApp for assistance

• Wrong size selection by customer is not considered a defect

📦 Exchange / Refund Process

• Contact us on WhatsApp within 7 Days After delivery of the Parcel.

• Share order number and issue details

• Our team will guide you step‑by‑step

• Item will be inspected upon arrival before approval